COMMON Questions & Answers Q: Can't tum on the power? The camera does not work? indicator lght does not flash? A: The camera does not have a battery. you need to power the camera on, After power on, wait foroneminute, the bu'b camera will rotate and perform selftest, indicating that it can work properly.Pleasenote that the status indicator wil not blink whih is normal. Q: Can't connect to intemet/wifi/network?
2 Please install it close to the router, the camera needs a strong Wif signal, the distance betweenthecamera and the router is not more than 10m/32.8FT as far as possible, more than this distankethe signalmay be weakened resulting in poor picture transmission. 3.Please make sure your Wifi information is entered correctly. 4. Please reset the bulb camera, it takes longer time to set up for the first time
Q: Why can't my phone receive alert notifcations? A: 1.Please make sure you have tumed on the motion detection alert switch and set the appropriastealarm sensitivity.
2 minutes if the device is back online. 2 Ensure the router has been replaced or the Wifi name.password, etc. have been modfed, if so, the device needs to be removed and re.added 3.Check whether the APP is the latest version, App side check path: Home - click the device icon -click the top right button - check for updates. 4.APp exit login, after successful setup, use the account and password to re-login APp, aftersuccessful login, you can use the camera normally.
5.lf the device appears ofline after using for a period of time, but after restarting the router or rewiringthe devike, the devike is back to normal it means that the router is overloaded due to long-termhigh load use, you need to replace a router with a stronger load capacity or reduxe the number ofdevices connected to the router.
